The Discovery Call is appropriate for anyone at any stage of a fertility journey who wants to talk to someone who understands the landscape. Specifically:
You’ve just started thinking about fertility and don’t know where to begin
You’re not sure whether to see a GP first or go straight to a specialist. You’re not sure what tests to ask for. You’re not sure what your options are or when the right time to seek help actually is. The Discovery Call gives you a map.
You’ve had tests done but don’t understand the results
You have numbers — AMH, FSH, AFC, a semen analysis — and you’ve read the fertility test results guide but you still want to talk through what they mean for your specific situation. The Discovery Call gives you a person, not just a guide.
You’re about to start treatment and want to feel prepared
You’ve been recommended IVF, IUI, or ICSI and you want to understand what’s involved, what questions to ask at your first consultation, and what to expect at each stage. The Discovery Call gives you preparation.
You’re an international patient planning to travel to South Africa
You’re based in Nigeria, the UAE, the UK, or elsewhere and you’re considering South Africa for IVF or egg donation. You want to understand the clinic landscape, the logistics, and what independent guidance looks like. The Discovery Call is where that conversation starts.
You’ve had one or more failed cycles and don’t know what to do next
A failed cycle has left you with questions the follow-up appointment didn’t fully answer. You want to review what happened with someone independent — someone who isn’t affiliated with the clinic you were treated at, and who can help you evaluate whether to continue with the same approach, seek a second opinion, or consider a different pathway.
You’re feeling lost and overwhelmed and just want to talk to someone who gets it
This is the most common reason people make the call. And it is entirely sufficient.
What Happens During the Discovery Call
The first ten minutes: understanding your situation
The call begins with the navigator listening to where you are: how long you’ve been on this journey, what you’ve done so far, what you know, and what you don’t know. There are no stupid questions. There is no part of your history that is too complicated or too simple to discuss.
The middle of the call: getting into the specifics
Depending on where you are in your journey, this section of the call might involve:
- Reviewing any test results you’ve received and explaining what they suggest
- Discussing the treatment recommendation you’ve received and whether it seems appropriate for your situation
- Talking through your options — including things like IUI vs IVF vs ICSI, egg donation, or how to choose between clinics
- For international patients: discussing the logistics of fertility travel to South Africa, including timelines, costs, clinics, and what the process looks like from your starting point
The last ten minutes: what comes next
The call ends with clarity about what, if anything, would be most useful next. This might be:
- A recommendation to book a specialist consultation — and guidance on which type of specialist is most appropriate for your situation
- An explanation of what concierge support would look like for your specific case — what it would include, what it would cost, and whether it makes sense
- Simply: a follow-up email with resources, links, and suggested next steps that you can take in your own time
- Or just: the experience of having spoken to someone who understood, with no further commitment required
What to Prepare Before the Call
You don’t need to prepare extensively. But having the following available — even roughly — makes the conversation more useful:
- A brief sense of where you are: how long you’ve been trying, what investigations you’ve had, and what (if any) treatment has been recommended
- Any test results you have (AMH, FSH, semen analysis, ultrasound reports). Our guide to understanding fertility test results will help you make sense of what you have before the call.
- Your most pressing questions — the things you most want to understand or decide
- For international patients: your home country, any previous treatment history, and what specifically prompted you to consider South Africa
Questions Worth Asking During the Discovery Call
- Based on what I’ve shared, what do you think the most important next step is for my situation?
- Am I at the right stage to be considering specialist input, or should I investigate further first?
- What does concierge support look like for someone in my situation — what would it actually involve?
- What would you do differently if you were in my position?
- What are the things I should be asking that I don’t know to ask?
How to Know If Concierge Support Is Right for You
The Discovery Call will give you a genuine sense of whether concierge support adds value for your situation. In general, concierge support is most valuable when:
- You feel overwhelmed by information and don’t have a trusted person to help you interpret it
- You are about to make a significant treatment decision and want independent guidance
- You are travelling to South Africa for treatment and want end-to-end support
- You have had a failed cycle and want an independent review before deciding what to do next
- You are in a complex clinical situation where the standard pathway doesn’t seem to apply
If you’re genuinely early in the process — just beginning to think about your fertility, with no diagnosis and no urgency — the call can still be valuable. But it may also result in a recommendation to begin with a simple GP referral and a basic workup, rather than full concierge engagement. That is honest advice, and it’s the kind you should expect from a genuinely independent service.
People Also Ask
Q: What is a fertility Discovery Call?
A: A Discovery Call is a no-obligation, confidential conversation with a Fertility Solutions fertility navigator. It’s designed to understand your situation, answer your questions, and determine whether and how concierge support might be useful for you. It typically lasts 30–45 minutes and involves no commitment.
Q: Is the Discovery Call free?
A: Please contact Fertility Solutions directly for current information about the Discovery Call and any associated fees. Most initial consultations are structured to be accessible — the goal is to ensure you have the information you need to make a good decision about support.
Q: What if I’m not sure whether I need concierge support?
A: That uncertainty is exactly why the Discovery Call exists. You don’t need to know whether you need support before you have the call — the call is how you find out. There is no obligation, and the honest answer might be that concierge support is not what you need right now.
Q: Can international patients do the Discovery Call remotely?
A: Yes. The Discovery Call is conducted via video or phone call. It is specifically designed to serve international patients, and the majority of the call content — clinic selection, treatment logistics, international navigation — is equally relevant for patients based outside South Africa.
Practical Takeaways
- The Discovery Call is a no-obligation conversation — not an assessment, not a commitment, and not reserved for serious or complex cases
- You do not need to know what you need before you make the call — the call is how you find out
- It is appropriate at any stage: before you start investigating, after a diagnosis, before treatment, after a failed cycle, or as an international patient planning to travel
- Prepare by having your basic situation summary and any available test results to hand — but don’t worry if you have neither
- The goal of the call is honest, independent guidance — including the honest answer that concierge support may not be what you need right now
Disclaimer: This content is for educational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making decisions about fertility treatment.
About the Author
Leigh-Ann Geydien is the founder of Fertility Solutions, South Africa’s only dedicated fertility directory. With a deep commitment to patient advocacy, she built the platform to bridge the gap between those navigating fertility challenges and the clinics and reproductive health specialists best placed to help them.
